Shipping

Last updated: October 2, 2026

Where we ship

We ship to France, the European Union, the United Kingdom, Switzerland, the United States, Canada and several other countries. The exact list is shown at checkout.

How we ship

Our items are shipped directly from our partner suppliers' warehouses, mainly located in Asia. This is what allows us to offer a wide selection at gentle prices. An order with several items may therefore arrive in separate parcels, on different dates.

Estimated delivery times

Order processing: 1 to 3 business days
France and European Union: 8 to 20 business days after shipping
United Kingdom, Switzerland, United States and other countries: 10 to 25 business days after shipping

During the holiday season carriers are very busy and these times may be a few days longer. To receive your order before Christmas, we recommend ordering by the end of November.

Shipping costs

France, standard shipping: €7.99
France, express shipping: €10.99
European Union: €22.00
United Kingdom, Switzerland, United States and other countries: €29.00

The exact amount is always shown before you confirm payment.

Order tracking

As soon as your order ships, you receive an email with your tracking number. Tracking may take a few days to activate while the parcel is handed over to the carrier.

“Delivered or refunded” guarantee

If your order has not arrived 2 months (60 days) after your order date, we refund you in full, including the item prices and shipping costs. Simply email us at santasgallery@outlook.com with your order number: the refund is issued to your original payment method within 14 days.

This guarantee is in addition to your statutory rights. If delivery does not take place within the stated time, you may also, after asking us to deliver within a reasonable additional period, cancel your order and obtain a refund (articles L.216-6 and L.216-7 of the French Consumer Code).

Customs and taxes

For deliveries outside the European Union, customs duties or local taxes may be charged on arrival by the authorities of the destination country. They are payable by the recipient.

Shipping address

Please check your address before confirming your order. If you notice a mistake, contact us as soon as possible: we can correct it as long as the order has not shipped.